Let our experts guide you through a step-by-step process, lowering your total cost of operation while focusing your back home team to core activities.

Producing more and more data seems to be constant in our times. The new normal only increased its need and amount. That means more work: data downloading, data cleaning, spreadsheet creation, report generation, over and over again. And then an update is needed….it never ends.

That is putting pressure on Finance and Accounting departments. Lots of time spent in non-core activities. Less time analyzing the result of all that data crunching. Less time talking to customers. Less time analyzing insights.

Maybe more people are needed.

Through our service “BPO with Engagement Leader”, not only you are able to get dedicated professionals eager to work in administrative activities, but also help from our Engagement Leaders, whom will help redefining the processes that need to be done by the new team, while allowing the core activities back home to have the proper assigned capacity. Ans that is only the beginning. Making sure all processes add value, over and over again, is the job to do.

Intugo Hermosillo

Our “BPO with Engagement Leader” Service has proven to be a success in areas such as:

Accounts Payable (AP)

Report Preparation


Accounts Receivable (AR)

Records Reconciliation


Data Cleansing

Spreadsheet Preparation

Not only you get Intugo’s regular service, you get more:

Intugo Engagement Services

Intugo’s Engagement Team increases your nearshore and core teams productivity, while back-office tasks become more efficient.

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Analyze Back Office

Analyze Back Office

Define business objectives, identify processes, and create a shared vision to successfully implement operation.

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Workflow Development

Workflow Development

Develop a collective an structured team, establish communication channels, and access technology needs to create a positive impact on the workflow.

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Develop & Train Back Office Team

Develop & Train Back Office Team

Develop job profiles, conduct interviews, and implement knowledge, skills and behavior assessments.

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Optimize & Evaluate KPI’s

Optimize & Evaluate KPI’s

Optimize resources to maximize talent by benchmarking performance and reengineer/improve procedures, where necessary.

Quick Facts About Intugo

Engagement Services BPO

Positions in our total head count

Engagement Services BPO

Of our operations are bilingual

Engagement Services BPO

Recruiting from all over Mexico

Engagement Services BPO

Coworking facilities

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I found Intugo’s Engagement Team to be highly capable, competent and easy to work with. They delivered an execution plan to build and develop our nearshore team in Mexico with the best interests of our State side operation in mind. I relied on my Engagement Leader to carry the ball to ensure our teams had established communication channels and were well trained on their respective functions so we could launch quickly. The Engagement team came through! They leveraged the tools we had in-house to transfer the targeted tasks seemlessly from our Customer Operations Team to our nearshore team, we launched new customer growth initiatives in half the time from previous years.”


Neil Chamness | VP of Finance & Corporate Operations | Carlin Group

For engaging your team you must assist through:

Vision & Strategy

Develop a vision for your company according to its values, purpose and desired image. Remember decision making is essential to achieve your objectives.

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Team Structure

A solid structure is overriding for growing and being profitable.

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Recruit and Develop Team

By executing a good recruitment, you will reduce the turnover and loss rates, as well as help you find the right talent for your company.
Keep in mind, your employees represent who you are as a company.

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Implementation & Roll Out State-Side Team

Succeeding may not be an easy task, but if your company members have timeliness, costs savings and content consistency, you have implemented the right method for approaching your objective.

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Mexico’s proximity to the U.S. allows you to find talent that understand -and sometimes even share- american culture, so your company can keep the identity that has always had. Similar time zones are also a huge advantage of proximity, as real-time communication is always available.

Mexican talent is eager to be part of a company that helps them grow as professionals. With about 115,000 engineers graduating in Mexico every year, many of them speaking english fluently, all of your operations, no matter how big or small, will be performed by highly skilled professionals, recruited to suit your particular needs.

Intugo’s Engagement Team Model provides stability, value and productivity


Contact us for more details