This white paper examines the talent landscape in Mexico, particularly in terms of skills in contact center operations, business process outsourcing (BPO), software development and other IT areas. Drawing on a number of studies the paper outlines Mexico’s core strengths in:

• technical and soft skills
• bilingualism
• cultural affinity

As well as providing detailed views of the talent environment in Guadalajara and Hermosillo specifically.

It also unpacks the trends driving the future of work and the related skills that will be needed as these trends unfold, before discussing how Mexico’s sourcing or shelter model positions clients to best leverage available talent in the country.