Talent for back office work has become short. Costs are up
Our experts, help you mix your business culture, industry best practices and our country’s local culture not only to recruit the best possible team but to help get to where you are going, with ease
Intugo’s unique business model makes it easy for companies of any size to establish their own nearshore call center operation in Mexico. Intugo connects you to Mexico’s top rated bi-lingual talent that you require to make your operation a success.
Your call center operation is considered captive since you will have the opportunity to manage it the way you see fit and emulate the successes of your current operations.
With Intugo, you have the option of establishing a small operation with a few dedicated full time employees in our shared environment, or a dedicated office that is built to suit your exact needs for as many employees as you need.
The call center operations that Intugo supports include customer service, collections, account management, tech support, inbound sales, lead generation and much more.
Your call center team is recruited by us to your exact specifications and you make the hiring decision just as you would in your internal operation. Your team is trained by you and follows your instruction. Intugo’s locations operate in the same time zones as the US.
Here are examples of current client operations:
Customer care operation for large US consumer brands
Tech support for internal corporate departments within their company
Network operations support for North America locations
Accounts receivable and collections for North American consumer accounts
B-to-B account management support
Bilingual Inbound lead nurturing, lead generation and consumer sales
No. of Different Back office Positions at Intugo
Avg difference in cost between Nearshore and Inshore
“Intugo took us to the talent market in Mexico and helped us understand what we were going to be able to do, Working together helped us grow from our initial plan of 8 people, to over 90. We grew back home, we grew with Intugo”
Quote from an existing client