Mid-Size Call Center Outsourcing Operations: Cost-Saving Strategies for Expanding Your Team in Mexico

Recruiting and the rest of the HR activities are key in a mid-size BPO/Call Center operation but the right infrastructure, working space, and capacity to grow fast are the real keys to success. Intugo’s service walks you through the step-by-step process, in Mexico, with ease

Contact Centers outsourcing services from Intugo help your company not only to set up but to replicate your business culture in a successful operation in Mexico.

Our team helps you get the best for your mid-size call center outsourcing operation:

Your brand / Your team
Payroll and Benefits Administration
Your team in your own space
Recruiting for bigger teams
HR Activities
Your clients need the right infrastructure.
The right market, the right facility

Outsourcing Success: Explore Current Call Center Clients’ Operations in Mexico

  • Customer care operation for large US consumer brands

  • Tech support for internal corporate departments within their company

  • Network operations support for North America locations

  • Accounts receivable and collections for North American consumer accounts

  • B-to-B account management support

  • Bilingual Inbound lead nurturing, lead generation and consumer sales

Mid-Size Call Center Outsourcing by Intugo: A Unique Approach

Intugo’s unique business model facilitates seamless call center outsourcing, allowing companies of any size to establish their own nearshore operation in Mexico. We connect you with top-rated bilingual talent for customer service, collections, account management, tech support, inbound sales, lead generation, and more.

Your call center operation, considered captive, grants you full control to manage and replicate the success of your current operations. With Intugo, you can establish a mid-operation with a dedicated office built to suit your needs and staff requirements.

Outsource customer service and other functions with confidence—Intugo recruits your call center team to your exact specifications. You retain full hiring control and provide training according to your instructions. Our locations operate in sync with US time zones, ensuring efficient collaboration and maximizing cost savings.

Call Center Outsourcing Job Profiles in Mexico

Quick Facts Mid-Size Call Center Operations


No. of Different Back office Positions at Intugo


Avg difference in cost between Nearshore and Inshore

Intugo Call Center / Locations & Images

quote large op

“Intugo took us to the talent market in Mexico and helped us understand what we were going to be able to do. Working together helped us grow from our initial plan of 8 people, to over 90. We grew back home, we grew with Intugo”

Quote from an existing client

Watch our video (below) that highlights a captive Call Center Operation supported by Intugo. You may also view  case studies that highlight actual Intugo clients. Compare the Intugo model to your current outsourcing options.

Intugo’s unique business model makes it easy for companies of any size to establish their own nearshore call center operation in Mexico.

Contact us for more details