Mid-Size Call Center Outsourcing Operations: Cost-Saving Strategies for Expanding Your Team in Mexico
Recruiting and the rest of the HR activities are key in a mid-size BPO/Call Center operation but the right infrastructure, working space, and capacity to grow fast are the real keys to success. Intugo’s service walks you through the step-by-step process, in Mexico, with ease
Contact Centers outsourcing services from Intugo help your company not only to set up but to replicate your business culture in a successful operation in Mexico.
Our team helps you get the best for your mid-size call center outsourcing operation:
Payroll and Benefits Administration
Your team in your own space
Recruiting for bigger teams
Your clients need the right infrastructure.
The right market, the right facility
Outsourcing Success: Explore Current Call Center Clients’ Operations in Mexico
Customer care operation for large US consumer brands
Tech support for internal corporate departments within their company
Network operations support for North America locations
Accounts receivable and collections for North American consumer accounts
B-to-B account management support
Bilingual Inbound lead nurturing, lead generation and consumer sales
Mid-Size Call Center Outsourcing by Intugo: A Unique Approach
Intugo’s unique business model facilitates seamless call center outsourcing, allowing companies of any size to establish their own nearshore operation in Mexico. We connect you with top-rated bilingual talent for customer service, collections, account management, tech support, inbound sales, lead generation, and more.
Your call center operation, considered captive, grants you full control to manage and replicate the success of your current operations. With Intugo, you can establish a mid-operation with a dedicated office built to suit your needs and staff requirements.
Outsource customer service and other functions with confidence—Intugo recruits your call center team to your exact specifications. You retain full hiring control and provide training according to your instructions. Our locations operate in sync with US time zones, ensuring efficient collaboration and maximizing cost savings.
Quick Facts Mid-Size Call Center Operations
No. of Different Back office Positions at Intugo
Avg difference in cost between Nearshore and Inshore
Intugo Call Center / Locations & Images
“Intugo took us to the talent market in Mexico and helped us understand what we were going to be able to do. Working together helped us grow from our initial plan of 8 people, to over 90. We grew back home, we grew with Intugo”
Quote from an existing client
Watch our video (below) that highlights a captive Call Center Operation supported by Intugo. You may also view case studies that highlight actual Intugo clients. Compare the Intugo model to your current outsourcing options.