A New Model for BPO Services

Intugo’s model is not traditional outsourcing; it is a strategic operational partnership designed to accelerate your long-term business roadmap and deliver predictable costs and valuable talent.

You gain the strategic velocity to meet surging market demand without diluting your core company culture or sacrificing operational control.

Speed-to-Market with Security: Intugo operates as your administrative backbone, removing the complexity and time-sinks of establishing a compliant international entity. You gain the ability to launch a dedicated, professional team in weeks, not months, while we secure the necessary infrastructure, legal compliance, and facilities.

Absolute Operational Control: Unlike “black box” outsourcing, you maintain absolute authority over your team. You interview, hire, train, and manage your employees directly. This ensures the team fully aligns with your unique processes, security standards, and—most crucially—preserves your organizational culture as you scale. Your nearshore operation is an extension of your headquarters.

We prioritize the retention of your management authority to ensure the nearshore team functions under your proven leadership structure.

• Client-Managed, Client-Directed: Intugo’s most critical contribution to smooth integration is that we do not manage the workflow, quality, or direction of your team. That remains firmly in your hands.
• Time Zone Alignment for Real-Time Collaboration: Our primary nearshore locations in Mexico operate in time zones that overlap perfectly with the U.S. and Canada (e.g., MST, CST, EST). This proximity ensures your managers can hold live, synchronous meetings, training sessions, and daily stand-ups just as they would with their local teams, eliminating the critical communication delays inherent in far-shore solutions.
• Dedicated Account Success Team: We assign a senior Account Success Manager who acts as your single point of contact within Intugo. Their role is to proactively manage the administrative partnership, ensuring all HR functions meet your evolving needs, allowing your internal leadership to focus purely on strategic execution.

• Optional ownership
• Non-to-low initial capital investment, flexible and quick adaptation to evolving business requirements
• Quick implementation
• Enlarged strategy and business
• Transparent cost structure for total operational control
• Total operational control
• Protect your intellectual property
• Replicate your own business culture

Regulatory Compliance

Intugo de-risks your expansion by leveraging a legally operational framework—an adaptation of the proven “shelter” concept—that isolates your company from local legal complexities.

Clients operate within Intugo’s established legal entity in Mexico. This structure is crucial because it shields your company from the legal and fiscal complexities of direct foreign investment.

Guaranteed Local Compliance: Intugo assumes responsibility for all non-core administrative functions to ensure continuous legal adherence. We ensure full compliance with all local tax, labor, and corporate regulations, providing a legally operational environment.

Strict Adherence to Labor Laws: We manage the complexities of local Human Resources (HR) functions, including payroll processing and benefits administration, while ensuring strict adherence to Mexico’s comprehensive labor laws. This mitigates the compliance risks associated with employing staff in a foreign country.

Data Security & Information Governance:

ISO 27001: The Global Standard of Trust: Intugo is ISO/IEC 27001 Certified by NYCE. This certification is the global benchmark for Information Security Management Systems (ISMS). This means our processes, risk management, and security controls are independently audited and validated to meet the highest international standard.

Physical and Digital Segregation: Your dedicated team operates within a segregated, captive environment. This means their IT network, physical office space, and resources are separate from other clients and from Intugo’s internal systems. This architecture inherently protects your Intellectual Property (IP) and data from inter-client exposure.

Customizable Security Protocols: While we adhere to ISO standards, the physical and digital security protocols are customized to mirror your corporate policies. We implement your corporate VPNs, dedicated firewalls, access control systems, and specific hardware requirements, ensuring our operations function as a fully compliant, high-fidelity extension of your home office.