Building Your
Customer Service Team:
Go Beyond Traditional Outsourcing
Customer Service Solutions
Nearshore Call Center For All Business Sizes
Our services are framed to support businesses of all sizes. Whether you’re a small enterprise or a large organization, our customer service outsourcing solutions in Mexico offer complete control over operations, cost savings, and access to bilingual talent, helping you elevate your customer service capabilities. Focusing on flexibility and collaboration, we provide a straightforward approach tailored to meet your business needs. Interested in learning how Intugo can support your team? Contact us today and discover a smarter way to leverage Mexico customer service for your business growth.
Statistics About Customer Service Outsourcing In Mexico
Grow Your Bilingual Customer Service Team
Intugo has been a trusted partner for over 16 years, connecting businesses from the US and Canada with Mexico’s top bilingual professionals. Our recruitment process focuses on identifying candidates who align seamlessly with your company culture. Through our rigorous selection approach, you will only interview top-tier talent, saving time while ensuring quality. Intugo makes it easy to integrate a skilled bilingual workforce, leveraging the strong work ethic and English proficiency that make Mexican talent a valuable asset for customer service.
Examples of nearshore call center positions recruited by our clients:
- Customer Service Representative
- Customer Success
- Customer Support
- Data Entry
- Office Manager
- Sales Representative
- Supervisor
- Team Lead
- Trainer
- Quality Assurance
Mexico Customer Service: Beyond Outsourcing
Break free from the limitations of traditional customer service outsourcing with Intugo. We provide a seamless way to integrate talented Mexican professionals into your business. From infrastructure and facilities to payroll and legal compliance, we manage the operational complexities so you can concentrate on growing your workforce. Rely on us as your local partner for smooth operations and full regulatory compliance.
Mexico is a prime destination for call center outsourcing, supported by robust infrastructure and a highly skilled workforce. Our locations in Mexico City, Guadalajara, Hermosillo, and Ciudad Obregon are strategic sites that cater to the best talent and industry standards, making Mexico an excellent choice for enhancing customer satisfaction back home.
English is the most taught language in Mexico, with around 12% of the population proficient.
Case Study
“Intugo took us to the talent market in Mexico and helped us understand what we were going to be able to do. Working together helped us grow from our initial plan of 8 people, to over 90. We grew back home, we grew with Intugo”
Nearshore Call Center: Frequently Asked Questions
Intugo provides a comprehensive range of services including facilities infrastructure setup, recruiting and screening, human resources management, payroll and benefits administration, regulatory compliance, government relations, tax and accounting, procurement services, and facilities buildup and management.
Intugo handles payroll through a detailed time-keeping system and publishes payroll reports for accuracy. We manage employee benefits including IMSS, INFONAVIT, SAR, paid vacations, Christmas bonuses, and profit-sharing bonuses.
Intugo ensures compliance with Mexican Federal Labor Law and follows international standards such as HIPAA, SOC 2, and PCI DSS where applicable. We implement stringent data security protocols and physical security measures to protect client information and operations.
Customer service outsourcing involves hiring external service providers to handle administrative support tasks and functions, allowing companies to focus on their core business while leveraging the expertise and cost efficiencies of specialized vendors.
Benefits of customer service outsourcing with Intugo include cost savings, access to skilled bilingual professionals, maintaining control over your operations, similar time zones, similar culture, and the ability to scale your business efficiently without the overhead of managing facilities and administrative tasks.
Intugo ensures a smooth integration by aligning with your company’s processes and culture, maintaining constant communication, and providing dedicated support teams. We highly recommend maintaining the same culture as back home to ensure seamless collaboration and operational continuity.
