Global Capability Centers
In Mexico
Scale Multiple Departments with Full Operational Control
When a company grows outside its headquarters, the real risk isn’t the expense. It’s losing control. Passing critical areas to providers that work in isolation, or depending on fragile structures, can create more problems than solutions.
Intugo gives you a way to operate in Mexico without having to build everything from zero. You don’t need to open entities, form legal teams, or learn new tax codes. There’s no need to negotiate office leases or manage payroll and compliance on your own. We set up the foundation around your operation so you can lead your team in Mexico from the very first day—just as you do at home.
Interested in a faster path to building your capabilities center? Contact us today to get started.
Why Choose Intugo for Your Capabilities Center?
| Benefit | Why Intugo Is the Smart Choice |
|---|---|
| 💰 Cost Structure | Intugo provides a clear and transparent cost structure with no hidden fees, allowing companies to reallocate budget from administrative overhead to core capabilities like R&D and product development. |
| 🆕 Quick Setup Advantage | Instead of spending months on infrastructure and legal setup, clients can immediately leverage Intugo's established framework. This allows you to quickly scale your team and launch new projects faster. |
| 🤝 Direct Team Control | Intugo handles all administrative tasks—such as payroll, HR, legal compliance, and facilities management—freeing your leaders to focus exclusively on managing your extended team's strategic output and ensuring they are aligned with your headquarters' goals. |
| 🌎 Custom Recruitment | We manage the entire talent search, offering a vast recruitment network for over 100 job profiles. This ensures you can efficiently access a deep pool of specialized talent to build the specific capabilities your company needs to innovate and grow. |
Where Your Capabilities Center Can Take Shape
With established sites across Mexico, we give you the flexibility to expand where it makes the most sense for your operation.
Didn’t find the location you were looking for? No problem, just reach out, and we can begin the site selection and planning for your capabilities center in Mexico.
How Companies Scale with Intugo
Initial team: Began operations in March 2024 with 13 medical professionals.
Growth: In less than a year, the team has expanded to 121 employees, comprising medical professionals, IT specialists, and administrative staff. With an average monthly growth rate of 24%, they have scaled operations from a single office floor to a new building with 157 workstations.
Initial team: 6 PHP developers in 2009, based in Hermosillo, Sonora.
Growth: Over 300 employees today, with roles across finance and accounting, customer service, IT and project management, marketing, and senior-level operations. The team operates from two facilities in Hermosillo, near the Arizona border, with additional offices in Guadalajara and Mexico City.
Initial Team: Started in March 2015 with 12 employees, primarily in call center positions.
Growth: Grew from 1 department to 15. Today, the team includes over 310 employees working across more than 84 distinct roles. Over the past decade, they’ve built a solid partnership—starting in Guadalajara and now expanding north to Tijuana, just across the border from their offices in California and Arizona.
Initial team: Started with 5 employees in January 2021
In just 18 months, the team grew to 75 employees, and today, their headcount has surged past 200. This rapid expansion, focused on key roles such as legal assistants, document collectors, marketing specialists, customer service, and sales representatives, in conjunction with other factors, fueled a phenomenal 3,000% revenue growth, proving that strategic, cost-effective growth is achievable.
Initial Launch: Operations began on July 15, 2024, in Guadalajara with an initial team of just 3 professionals.
One-Year Growth: Within a year, the team expanded to 63 professionals, primarily supporting accounting and customer service functions. Leadership attributes this expansion to the strong work ethic, talent, and hospitality found in Mexico, which have played a key role in shaping future operational strategies.
What Our Clients Say
Operational Support We Provide
Intugo's Support Services
Most offshore solutions stop at hiring. We go further. Intugo delivers physical office space, badge-controlled entry, 24/7 security presence, high-availability internet backed by IT support, and power backup to ensure no interruptions. We also build training rooms and shared spaces, so you don’t have to budget time or resources for workspace logistics.
You stay in control of who joins your team—without investing weeks into the search. Intugo manages the full recruiting process: sourcing, screening, and shortlisting candidates based on your technical criteria and how your organization operates day to day.
Managing a team abroad comes with legal and logistical complexity—but not when Intugo is involved. Our local HR team handles employment contracts, payroll changes, leave requests, and day-to-day employee needs. You focus on leading your people—we handle the responsibility of supporting them.
Ensure accurate, compliant, and on-time payroll for your Mexico team—handled entirely by our experts to eliminate administrative burden and mitigate risk.
Our accounting team manages all local tax obligations, reporting, and bookkeeping to the highest compliance standards—giving you full financial transparency and strategic cost control.
We monitor and manage every legal requirement impacting your Mexico operation, ensuring you remain fully compliant with labor laws, government filings, and corporate regulations at all times
We manage procurement end-to-end—sourcing competitively, negotiating with vendors, and ensuring quality standards—so your Mexico operation runs cost-effectively and without supply chain disruptions.
We oversee all aspects of facilities management—maintenance, security, cleaning, and workspace optimization—so your team operates in a safe, efficient, and professional environment every day.
Intugo by the Numbers
Global Capability Centers: Key Questions
A Global Capability Center (GCC) is a strategic business unit established in an international location, such as Mexico, to serve as a hub for high-value functions. Unlike an outsourcing model, a Capabilities Center is a managed extension of the parent company, giving it direct control over operations, quality, and intellectual property. The purpose of a GCC is not just to reduce costs, but to drive innovation in business processes and access a deep talent pool for the company’s long-term growth and competitiveness.
- Optional ownership
- Non-to-low initial capital investment, flexible and quick adaptation to evolving business requirements
- Quick implementation
- Enlarged strategy and business
- Transparent cost structure for total operational control
- Total operational control
- Protect your intellectual property
- Replicate your own business culture
Mexico is a strong location for a Capability Center because it combines access to professional talent with proximity to North American markets. Shared or overlapping time zones make live collaboration natural, while cultural alignment reduces barriers in communication and management. Companies also benefit from a stable business environment and competitive operating costs, making expansion both practical and sustainable.
Intugo supports the full setup of your Capability Center in Mexico — from facilities and infrastructure to recruiting, payroll, and compliance. We provide the legal and administrative framework so your team can operate smoothly from day one. You keep direct control of your operation, while we handle the complexities that would otherwise slow you down.
Yes. Intugo supports operations with strict security and compliance requirements, including HIPAA and PCI-DSS. We also follow ISO 27001 standards, with practices such as encryption, access controls, and regular audits to ensure sensitive data is fully protected. This allows you to meet industry regulations while maintaining confidence in the security of your operation.