The Intugo Platform, Your Dedicated, Secure, and Scalable Operation
Our Solution: Your Dedicated Operation
Intugo’s Platform is the all-in-one strategic solution that empowers established companies to build a dedicated, permanent operation in Mexico. Stop worrying about the operational complexity, compliance risks, and infrastructure reliability of international expansion, and start focusing on executing your long-term strategy from day one.
Our platform is built for scaling companies like yours. It includes the robust services, secure facilities, and dedicated on-site support you need to build and run your own successful nearshore operation—all managed by our expert team as a true extension of your home office.
What's Included: Your Managed Operational Framework
The Intugo Platform includes the complete, end-to-end managed framework for your strategic expansion. We provide the robust infrastructure, dedicated on-site support, and comprehensive services you need to run a secure and successful dedicated operation:
- Strategic Talent Acquisition: Our specialized teams manage the entire hiring process for you, from high-volume recruiting for roles like customer service to executive searches for your senior-level leadership, who align with your long-term strategy and company culture.
- Dedicated HR & Account Management: You get a dedicated, on-site Intugo Account Manager and HR team. We handle all employee relations, performance management support, benefits administration, and cultural development as a true extension of your team.
- Payroll & Financial Administration: Flawless payroll processing, tax calculation and filing, and financial administration. We manage all local vendor and purchasing services, ensuring transparent, audit-ready financial controls.
- Robust Legal & Corporate Compliance: We serve as your legal shelter. Our experts manage 100% of your corporate, labor, and regulatory compliance in Mexico, mitigating all risk and ensuring your operation is fully compliant from day one.
- Certified Information Security (ISO 27001): Our operations are ISO/IEC 27001:2022 certified by Nyce. This guarantees that our facilities, IT infrastructure, and data management processes meet the highest global standards for information security, giving you auditable peace of mind.
- Private, Secure & Branded Facilities: We source, build out, and manage your own private, dedicated office, branded to your company. All facilities include 24/7 security, access control, and dedicated on-site management.
- Reliable IT Infrastructure & Support: Enterprise-grade, redundant fiber internet, secure physical and virtual networks, and backup power systems. We provide complete workstation setup and dedicated, on-site IT support to guarantee business continuity and 100% uptime.
The Partnership Model & Transparent Pricing
Our transparent partnership model is designed for long-term value, stability, and complete operational control. We build, manage, and run your entire dedicated operation—from the private facility to the legal compliance—with no hidden fees or markups. Here’s how it works:
- You Approve: All the direct, pass-through costs of your dedicated operation. This includes your team’s salaries and benefits, as well as the specific costs for your private, branded office space. You have 100% control over the budget.
- We Provide (For one transparent management fee): The complete “Managed Operational Framework.” This covers our dedicated on-site Account, HR, and IT staff, our ISO 27001-certified security and processes, and the entire legal and corporate shelter.
This strategic model delivers significant savings (up to 50%) over a US-based operation and gives you the permanence of a foreign entity—all without the risk, liability, or massive capital expense. You get full operational control of your team, all managed by a dedicated, on-site partner committed to your success.
We are the proven partner for strategic scale. Today, 9 of our clients operate dedicated teams of 50 or more employees — with many of those teams scaling to 100, 200, or even +300 employees in Mexico.
Focus on Your Strategy, Not the Operational Complexity.
Strategic expansion is complex. Your leadership’s focus is your most valuable asset, and it should be on performance and strategy, not the risks of international compliance, infrastructure, and corporate setup.
Intugo’s Managed Platform is designed for this. We provide a fully-managed, dedicated operation in Mexico, giving you the control of a captive entity without the liability. You get to run your core business, while we build and manage the entire operational framework.
It's Secure & Compliant
Don’t risk your reputation on compliance errors. We serve as your legal shelter, managing 100% of corporate, labor, and tax compliance. Our ISO 27001-certified framework and private, secure facilities protect your data and IP. Furthermore, our operations are built in alignment with HIPAA, PCI, and SOC 2 protocols, making us “compliant-ready” to support your specific industry and data security requirements.
It's Stable & Reliable
We provide a clear path from a flexible start to a permanent operation. Begin in our professional co-working environment and, as you grow, we build your permanent, branded, and private office. Both our co-working and dedicated facilities run on enterprise-grade, redundant fiber internet and backup power to guarantee 100% uptime, providing a stable foundation for your long-term, scalable growth.
It's Fully Managed
You are not alone in Mexico. You get a dedicated, on-site Intugo Account Manager and HR team. We aren’t just a vendor; we are your operational partner, proactively handling all non-core functions—from facilities and vendor management to local purchasing and dedicated IT support. This complete managed framework frees your leadership to focus purely on team performance and productivity.
Overcoming the Hurdles of Strategic Expansion
Operational Complexity & Legal Liability
Solution: Your Dedicated, De-Risked Legal Shelter.
The thought of setting up your own foreign entity is overwhelming. It means 12+ months of legal setup, massive capital expense, and taking on 100% of the risk for corporate, labor, and tax compliance. Intugo simplifies this entirely.
We provide a fully-managed, legal shelter. You get the control and permanence of a captive entity without the risk or liability. Our ISO 27001-certified framework and HIPAA/PCI/SOC 2-aligned processes provide auditable, enterprise-grade security for your entire operation.
Key Support Areas:
Your operation is 100% compliant under our established corporate entity, shielding you from all legal and labor liability.
We build-out, manage your private, branded office, including 24/7 security, access control, and all utilities.
Our certified framework ensures your IP, data, and processes meet the highest global security standards and compliance needs.
A dedicated Account Manager acts as your single point of contact, managing all non-core operations so you don’t have to.
We handle all local purchasing, from specific IT hardware to dedicated internet bandwidth, leveraging our economy of scale.
Challenge: Building & Managing a Complex, Multi-Layered Team
Solution: A Full-Spectrum Talent & HR Partnership.
A mid-size company’s challenge isn’t just finding one senior person; it’s building a complex, 80-profile operation from the ground up. You need a partner who can just as effectively hire 50 customer service agents as they can find your one specialized IT Director.
Intugo is your single partner for this. Our specialized talent acquisition teams go beyond simple recruiting, building a precise cultural and technical profile for every role—from the front lines to your senior leadership. We build your entire, multi-layered operation, while our dedicated HR team manages and retains that team, helping you build a stable, long-term culture.
Key Support Areas:
We run parallel recruiting efforts: one for high-volume roles and one for targeted executive/technical searches.
We manage a complete benefits package to make you a top-tier employer, from private health insurance and savings fund to flexible, nationwide gym access.
We ensure candidates don’t just have the skills, but also the behavioral profile to thrive in your company culture.
Your dedicated on-site HR partner manages all employee relations, from professional onboarding and conflict resolution to local-law-compliant performance support.
We provide data for all job levels, ensuring you are competitive for both support roles and senior management.
Challenge: Infrastructure Reliability & Business Continuity
Solution: A Fully Managed, High-Uptime Infrastructure.
You cannot run a 50-person strategic operation on a standard internet connection. Any downtime is a direct hit to your revenue, productivity, and reputation. Our platform is built from the ground up on enterprise-grade, reliable infrastructure to guarantee business continuity.
We provide redundant fiber internet and backup power systems to ensure 100% uptime. Your team gets dedicated, on-site IT support to handle everything from secure network setup to workstation support, freeing your home office from day-to-day IT burdens.
Key Support Areas:
All our facilities are equipped with both UPS and backup generators to maintain 100% operational uptime.
We manage secure networks, firewalls, and provide local helpdesk support for your team’s day-to-day needs.
Our on-site technicians manage networks and security, acting as an extension of your home IT team.
We manage the physical setup, ensuring all equipment is ready for your IT team to deploy your software and systems.
We provide a high-speed fiber optic connection for business use, ensuring stable and reliable performance for your team.
Challenge: High Capital Expense & Unpredictable Costs
Solution: A Transparent, OpEx-Based Partnership Model.
A traditional DIY expansion requires massive upfront capital for legal setup, facility build-out, and initial recruitment—all before you’ve hired one person. This is a significant, high-risk investment.
Our model helps you avoid this large capital outlay. We replace that risk with a 100% transparent “cost-plus” partnership model. You approve all direct, pass-through costs (like your team’s salaries and your office space) with complete visibility. We then add a single, predictable management fee for our entire managed framework. This gives your CFO a scalable, predictable operational budget, turning a large capital investment into a manageable monthly expense.
Key Support Areas:
Launch your dedicated operation with no upfront investment in legal incorporation, construction, or long-term lease liabilities.
Benefit from our established vendor relationships and bulk purchasing power for furniture, workstations, and all other operational needs.
You see and approve all direct pass-through costs for your team and facility. No markups, no hidden fees, full financial control.
Receive one simple, detailed, and predictable invoice for your entire operation, dramatically simplifying your accounting and forecasting.
Access a high-quality, specialized talent pool at a significantly lower, market-based total employment cost than domestic hires.
How an Enterprise Client Scaled to 260+ (While Maintaining 3% Turnover)
When a leading U.S. healthcare provider with 15,000 employees needed to scale fast, Intugo acted as their strategic facilitator. We enabled the rapid, compliant launch of their operation, scaling their initial team of 13 specialized medical professionals to over 260 in just 18 months.
Ready to Build Your Scalable Operation?
Our team is here to manage the complexity—from your first strategic hire to a full-scale, dedicated operation.
Schedule Your Strategic Consultation
A Fully Managed Framework for Your Strategic Scale
Our ‘cost-plus’ partnership model is built for strategic control, transparency, and security. It helps you avoid the massive capital expense and legal liability of a DIY expansion. We provide a complete, auditable, and managed framework—from talent to compliance—turning your expansion into a predictable, scalable operational expense.
Managed Facilities & IT
Strategic Talent Acquisition
Dedicated HR Management
Payroll & Benefits Administration
Legal & Corporate Shelter
Tax & Accounting
Strategic Procurement
Start Smart & Flexible
A low-risk, professional option for your initial launch.
- Ideal for launching a specialized “starter” team of 5-15 members.
- Launch easy and quickly in our professional co-working space.
- Get all the benefits of our full ISO 27001-certified managed framework from day one.
Build Your Dedicated Operation
The scalable solution for your long-term strategy.
- We find, build, and manage your private, branded, and secure office.
- Our model is designed to scale with you to 50, 100, or 300+ professionals.
- Get a dedicated support team (HR, IT, Admin) for your operation.
*Our “cost-plus” partnership model is customized based on your specific operational blueprint and talent requirements. The “Potential Savings Up to 50%” is a financial projection based on a total cost comparison to a fully-loaded domestic operation in the US, including salary, benefits, infrastructure, and administrative overhead. Contact us for a detailed, no-obligation financial analysis.
Case Studies: Proven Expertise in Large-Scale Operations
Don’t just take our word for it. See how we partner with leading enterprise clients to build, manage, and scale their complex, dedicated operations in Mexico—some for over 16 years.
From 6 Developers to a 340-Person Strategic Operation
The Challenge
In 2009, a rapidly expanding U.S. online media company with a large portfolio of digital brands needed a cost-effective, long-term, and scalable solution.
They started with an initial strategic team of 6 PHP developers. As their domestic workload accelerated, they needed a partner who could scale with them and support the complex needs of more than 10 different business units and departments.
The Results
Over the course of a 16+ year partnership, the operation scaled from 6 developers to a robust organization of 340+ professionals. Intugo facilitated their expansion from one office to three strategic locations (in Hermosillo, Guadalajara, and Mexico City) plus a nationwide remote workforce.
Today, their Mexican operation is a core part of their global strategy, including 25+ distinct IT profiles, full back-office teams, and senior leadership roles such as Technology Director and Operations Manager.
From a 12-Person Call Center to a 310-Person, 15-Department Operation
The Challenge
In 2015, a rapidly expanding automotive lending firm started with an initial team of 12 employees in a single call center. Their significant challenge was coordinating specialized support across multiple U.S. business units—from customer-facing teams to complex back-office functions. The goal wasn’t just staff augmentation, but ensuring coordinated, non-disruptive growth.
The Results
Over the course of a decade-long partnership, the operation successfully scaled from one department to over 310 professionals supporting 15 distinct business units. Intugo managed this complex growth, securing a highly specialized talent pool that includes 84 different job profiles.
The partnership has been so successful that the client is now considering expansion into another location in Mexico to continue scaling their operation.
Building a 2,000+ Employee Global CX Operation
The Challenge
A global customer experience (CX) leader, with 27 sites worldwide, needed a strategic partner to expand into Mexico. Their primary goal was to build a large-scale operation that would function as seamlessly as their other global centers.
They required a partner to establish the entire legal, HR, and facility framework, de-risking their entry and allowing their own leadership to focus 100% on managing core operations.
The Results
Over a decade-long strategic partnership, Intugo’s managed framework provided the foundation for massive, stable growth. The operation scaled from its initial launch to over 2,000 professionals, becoming a flagship in the client’s global network.
The operation became a top-performing leader. As their CFO stated at the time: “Our centers in Sonora are leaders among the 27 centers we have in different parts of the world. This speaks highly of the talent of the local Hermosillo community.”
From 13 to 260+ Professionals in 18 Months
The Challenge
In early 2024, a leading U.S. healthcare provider with 15,000 employees globally needed to rapidly bridge critical talent gaps. They targeted Guadalajara for its specialized talent pool.
They needed a strategic facilitator to enable a compliant launch for an initial team of 13 medical professionals, while simultaneously building an infrastructure framework that could accommodate massive, immediate growth.
The Results
Intugo managed an explosive 10X expansion in under 12 months. This rapid, stable growth continued, scaling the operation to over 260 employees in just 18 months. This 24% average month-over-month ramp-up was supported by scaling from a single office floor to a new, dedicated building.
Today, the operation supports +14 different profiles (including medical, IT, and administrative roles) and is a model of stability, maintaining an exceptional 3% annual turnover rate despite its hyper-growth.
Your Questions on Strategic Expansion, Answered
What is the advantage of Intugo's platform vs. setting up our own legal entity?
With Intugo’s “legal shelter” model, you are operational in a matter of weeks. You avoid the massive capital expense of legal incorporation and facility build-out, converting it into a predictable operating cost. You are also shielded from the direct corporate and labor liability, as we serve as the employer of record. We manage the compliance so you can focus on your operation.
Can we have our own private, branded, and secure office?
Yes. This is a core part of our Mid-Size Solution. While some clients begin in our professional co-working space, our primary model is to build out, and manage your own dedicated, private, and secure facility. It will be branded with your company’s culture and identity and managed by our on-site team (including security and IT).
How do you protect our data security and Intellectual Property (IP)?
Our entire operational framework is ISO/IEC 27001:2022 certified by NYCE, guaranteeing our processes meet the highest global standards for information security. Your IP is protected by our robust U.S.-based contracts and Mexican legal shelter. Furthermore, our facilities are secure with 24/7 access control, and our operations are “compliant-ready” for HIPAA, PCI, and SOC 2 requirements.
Our needs range from customer service to director-level. How do you manage this spectrum of recruiting?
This is a core strength of our platform. Our “Strategic Talent Acquisition” service is not one-size-fits-all. We have specialized teams to manage the entire spectrum of your hiring needs.
We have a high-volume recruiting team that excels at efficiently screening and hiring for roles like customer service and back-office support. We also have a dedicated senior & specialized team that conducts targeted, executive-level searches for roles like Operations Managers, IT Directors, and other highly specialized professionals.
This is how our partners scale with us: we can be your single partner to build your initial 50-person service team and also find the senior leadership to manage it. Our case studies show this, supporting clients with over 100 distinct job profiles.
What is your pricing model for a dedicated mid-size operation?
Our pricing model is built on 100% transparency. We provide you with full visibility into the direct, pass-through costs of your operation, such as your team’s approved salaries and benefits.
All of our managed framework services—including HR, legal compliance, IT, and on-site management—are included in a single, predictable, and scalable operational cost. This gives your CFO a clear budget with no hidden fees or markups.
Full Transparency. Managed & Secure. Strategic Scale.
Let’s discuss your strategic goals and build your operational blueprint.
Intugo is an ISO/IEC 27001:2022 Company
